Northern Air Heating & Cooling

Text Messaging Terms and Conditions

Last Updated: [Insert Date]

These Terms and Conditions apply to the text messaging (SMS) program operated by Northern Air Heating & Cooling, a brand of Vuelo NCA OC, LLC (“Northern Air,” “we,” “us,” or “our”). By giving us your mobile number and agreeing to receive text messages, you accept these terms.

We do not share your opt-in. Northern Air will never sell, rent, trade, or share your mobile phone number, your text message opt-in, or your consent to receive text messages with any third party for that third party’s own marketing purposes.

1. Program Description

Northern Air Heating & Cooling sends text messages to customers and prospective customers who have asked to receive them. Depending on what you have requested and the services you use, those messages may include:

• Replies to a service request, quote request, or question you submitted
• Appointment confirmations, reminders, and scheduling changes
• Technician dispatch and arrival updates
• Service follow-ups and requests for a review
• Maintenance plan reminders and renewal notices
• Seasonal promotions, offers, and company updates, if you have opted in to marketing messages

2. How You Opt In

You can opt in by checking the consent box on a form on northernairhvac.com, by giving your mobile number and permission to one of our team members in person or by phone, or by texting us first. Consent is not a condition of purchase. You are never required to agree to receive text messages in order to request service, submit a form, or buy anything from us. If you choose not to opt in, we will still reach you about your service by phone or email.

3. Message Frequency

Message frequency may vary. The number of messages you receive depends on your service activity, your appointments, and the programs you have opted in to.

4. Message and Data Rates

Message and data rates may apply. These charges come from your mobile carrier, not from Northern Air. Check your plan with your carrier if you are unsure of your rates.

5. How to Opt Out

You can cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will not send you any further text messages unless you opt back in. You can also opt out by calling us at (970) 223-8873 or by emailing [email protected].

If you want to start receiving messages again after opting out, reply START to our number or contact us and ask to be opted back in.

6. How to Get Help

Reply HELP to any message you receive from us and we will send you information on how to reach us. You can also contact us directly:

Northern Air Heating & Cooling
812 Stockton Ave, Fort Collins, CO 80524
(970) 223-8873
[email protected]

7. Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier, your device, and network conditions, and we cannot guarantee that every message will be delivered.

8. Eligibility

You must be at least 18 years old and the account holder or authorized user of the mobile number you provide. By opting in, you confirm that both are true.

9. Privacy

Information you share with us is handled as described in our Privacy Policy, available at northernairhvac.com. We share your mobile number only with the service providers that operate our messaging and scheduling systems, and only so they can deliver messages on our behalf. They are not permitted to use your information for their own marketing.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be posted on our website with a revised “Last Updated” date.